Pricing and currency – AUD

All pricing is in Australian dollars (AUD) and includes Australian Goods and Services Tax (GST). The GST component of your purchase will be displayed at check-out and on your order confirmation email. All prices are subject to change without notice and all items remain property of Art Ink until paid for in full.

Payment

We accept major credit cards including VISA, MASTERCARD, AMEX. Art Ink does not store any of your credit card information. Our secure encrypted payment gateway ensures your personal details are protected.

Standard shipping and delivery times 

Standard postage rates apply to all items and are automatically calculated at checkout. Please note shipping fees are subject to change.

Your order will be dispatched within three (3) business days (excluding weekends and public holidays) from Melbourne, Australia (except pre-orders). We ship domestic orders via Australia Post and a tracking number will be emailed to you at the time of dispatch. Standard delivery times for orders within Australia is seven (7) business days. Please allow additional time for dispatch and delivery during peak holiday periods.

You will receive a confirmation email with shipping information and a tracking number. Please visit auspost.com.au for further information about parcel post and freight times. If you are unavailable at the time of delivery or the package is over-sized, Australia Post will leave a notification card at your delivery address advising you to collect your parcel at the selected parcel pick up point.

We will endeavor to inform you of any delay, should it occur. If your order hasn't arrived within the outlined time frame, please contact us at info@artink.com.au so we can investigate the delay for you. We appreciate your patience and understanding.

Click & Collect Orders

Click & Collect allows you to order online and pick up your purchase from our office located at:

2/20 Garden Street,
South Yarra VIC 3141
9am - 5pm, Monday to Friday (excluding Public Holidays)

There is no service charge for click & collect orders.

You will receive an email advising when your order is ready to collect. Please bring the confirmation email and ID with you. If your order is being collected by someone else on your behalf, please advise us in advance of their name (either by email or in the notes section at check out) and provide your representative with confirmation email.

If you’re unable to collect your order, please contact us via email and we can arrange for shipping (at your expense). Click & Collect orders will be held for 30 days from the day you’ve placed your order. After 30 days your order will be cancelled, and we will contact you to advise of a refund.  Please allow sufficient time for the refund to appear in your account.

Domestic express shipping

Art Ink offers Express Post for orders shipped within Australia. Below is a list of estimated Express Shipping delivery times for all Australian states and territories.

VIC – 1-2 business days
NT – 5 business days
ACT – 2 business days
NSW – 2 business days
QLD – 2 business days
SA – 2 business days
TAS – 2 business days
WA – 3 business days

These time frames are estimates only and delays may occur. Please allow for a possible delay of 1 additional business day.

For further information on any delays, please visit auspost.com.au/service-updates/domestic-delivery-times for up to date information regarding Australia Post delivery times.

International shipping

Standard postage rates apply to all items and are automatically calculated at the checkout. Please note shipping fees are subject to change.

Your order will be dispatched within three (3) business days (excluding weekends and public holidays) from Melbourne, Australia. We ship international orders via DHL. A tracking number will be emailed to you at the time of dispatch. Please allow additional time for dispatch and delivery during peak holiday periods.

Currently there are a small number of countries we are unable to deliver to. If you experience any issues, please contact us at sales@artink.com.au 

International duties, tax and service charges

Import duty and tax is NOT covered by Art Ink, therefore you will be responsible for paying all charges for your order. International orders can be subject to import duties, taxes and delivery service charges. Customs clearance may add to the delivery time of international orders. If any of these costs apply, you will be contacted by DHL or your local customs agency.

Customs policies vary and we advise you to contact your local customs service for further information. Please be aware that some cross-border shipments are subject to opening and inspection by customs authorities.

Please note we cannot undervalue orders or mark them as a gift. We are unable to accept returns/exchanges or order cancellations if customs clearance fees, import duties and/or local taxes, remain unpaid. Failure to pay these fees may result in your order being held or destroyed by customs for which we take no responsibility.

Returns

We are happy to facilitate a return or exchange for items purchased through artink.com.au. Returns or exchanges can be made within 28 days of you receiving the item and proof of purchase is provided. The item must be in its original packaging and in saleable condition.

We are unable to process any return or exchange on the following:

  • International orders
  • Items not in original unused condition
  • Sale items

To request a refund or exchange please contact us at sales@artink.com.au 

We are unable to process returns or exchanges for international orders, so please choose carefully.

Please note that you are responsible for the return postage costs and the Art Ink is not liable for items lost or damaged in transit. We highly recommend sending all items back via registered post. A tracking number must be sent to us once the item has been shipped.

We will process your request for a return or exchange once we receive the items in its original packaging and confirm its saleable condition. If we deem something to be damaged or not in the original condition, we reserve the right to refuse the return.

Refunds will be processed through the same credit card that you used to place the order. Please note it may take up to ten (10) business days for the refund to be processed depending on your bank and credit card provider.

All sale items are final sale. We cannot provide refunds, returns or exchanges on these items, unless the item is faulty. If a sale item is faulty, we will replace the item, or refund you the purchase price if the product is out of stock and no longer available.

Faulty/Damaged items

We carefully package products to avoid any damage in transit, however, in the unlikely event that you receive a damaged product please contact us at sales@artink.com.au within five (5) days of receiving your order.

We will reply to your enquiry within 48 hours (excluding weekends and public holidays). If a product is deemed faulty, we will either replace, repair or refund the item depending on which is most suitable. Please note that no refunds will be issued until items are returned to us.

  1. Please send us an email containing the following details:
    • A photo of the item
    • A photo of the faulty area of the product
    • A brief description of the fault
    • Your order number/proof of purchase and best contact details
  2. If we deem the item to be faulty, we will issue you with a return shipping slip and ask that you return post within 5 business days
  3. Once we receive the items, we will notify you of how we will proceed
  4. Any refund will be issued back to the original payment method

If you have any further queries please contact us at sales@artink.com.au, we are here to help.

Cancellations/modifications to your order

We are unable to cancel/modify an order once it has been shipped. Please please contact us at sales@artink.com.au immediately if you would like to change your order and we will endeavour to help you.

Privacy

Art Ink will request and record personal information necessary for the provision of the goods or services you have requested. It may be necessary for the Art Ink to share some information with third parties in order to fulfill your order (e.g., for shipping). Art Ink will not use this information for any other purpose or disclose it without your consent. The collection, use and management of personal information is regulated by the Privacy and Data Protection Act 2014 (VIC). For more information, please refer to our privacy policy.

Agreement to terms of use

These Terms and Conditions of Use (the “TERMS AND CONDITIONS OF USE”) apply to Art Ink website located at artink.com.au (the “Website”) for all purchases.